Your privacy is assured, we give no one our e-mail address lists
or any other information about our customers unless we are
directed to do so by legal police warrant or the order of a court of law.
Our policy is all care
in what we do, but no responsibility for customer choices. We do not check and have no way of knowing
if a name you choose and we register is unencumbered as
intellectual property, by prior use or ownership in other ways, or by copyright.
Responsibility for any
legal repercussions for names customers have us register is totally
theirs. Customers must recognise that registering for use on the
internet a name in current use by a big multi-national company or
an internationally famous identity could cause that name to be
later taken from them by the international internet names
registrar. This may or may not be at the direction of a court of
law and have attendant legal costs.
We will always use our
best efforts on your behalf but our total liability to you is no
more that whatever you have paid us for the services in question.
If you find legitimate fault with our services we offer you the
ability cancel them and have the moneys for the cancelled services
refunded. Cancellations will result in the immediate
cessation of any domain names and e-mail addresses involved in
the cancelled services unless preservation arrangements are
made. We reserve the right to pro-rate
cancellation refunds after an elapsed time of one month.
Where a customer
desires to transfer their domain name to another registrar during
the currency of its registration we will facilitate this transfer
by unlocking the name and replying positively to the release request
to enable the transfer. This is our entire obligation in
the transfer. All costs for such other work as may be necessary or
requested will be borne by the customer. Upon initiation of the
transfer all e-mail and forwarding services in our care will cease
convenience or because of customer dissatisfaction with their own choices
are not possible after we have performed the requested services.
The period of our normal registration service is 12 months,
after that time the registrations will lapse and cease to exist
unless renewed. Registration renewals are for a period of 12
The customer will be
given a renewal notice for our services 60 days before the
registrations are due to expire. Un-renewed registrations and
services will cease to exist as of 12.00 pm on the expiry date. We
cannot give any latitude in this matter it is in accordance with international
internet names procedures. If the name a customer fails to renew is on a
'names wanted' waiting list it will be gone to another applicant
within minutes of its expiry.
associated with the re-direction of internet users to a customers web
space/page and the forwarding of e-mails to their intended
forwarding address are hosted on computers in various parts of the
world linked together by the internet. Computers malfunction and
internet communications links fail this results in interruptions
to normal services, we accept no responsibility for delays or
losses caused by these events.
We are your
internet registration 'who-is' proxy to assure your
privacy in internet name ownership registers. For these purposes
we hold the name in trust for you. It is incumbent upon you to
deal with your registered name or names in our trust as their
owner and hold us in respect of our trust free from all third
party claims and liabilities.
Force Majeure: our
services rely on the proper functioning of equipment and services
procured from international third party providers. These providers
have been carefully chosen and have given us every reason to
accept them as being safe and reliable and securely located. We
have put in place contingency plans that cover the failures of
these third parties due to riot, war, civil unrest, terrorism, or
cessation of business. The invocation of a contingency plan may
require us to move services to other operators in different
locations with attendant set-up charges and differing cost
structures. These charges, although expected to be minor, shall be borne
by our customers wishing to preserve and continue their services.
Contingency charges will be proportioned amongst customers on
a pro-rate basis. Invocation of contingency plans may
involve service delays, disruptions and minor change.
ownership and registration duration of internet names we hold in
trust is unlikely to be affected by our exercise of a contingency
plan. These records exist in many places.
Customers using our
services for illicit or illegal purposes or for the generation of
junk e-mail or distribution of prohibited material will be terminated without
further notice if they fail to heed the one-and-only warning they
will be given.
Web-pages stored in our
storage spaces must not contain Illegal, Illicit, lewd or obscene
content, or provide direct access to that content. Material
in violation of copyright laws, hate material, or get-rich-quick
and pyramid marketing schemes are also banned. Mini-site web
pages in our storage space must present a minimal server-side
processing load. We shall be the sole judge of the suitability of all material destined for our web-space
storage. Please check with us first if you have any doubts about
material you wish to use in our storage space. Sites found to
use a disproportionate share of server-side resources or
communications load will be taken-down after one warning if the
problem is not corrected.
Customer privacy is of
prime importance to us but we have no choice but to comply with
directions and warrants from police and other statutory
authorities. We keep no records of customer affairs other than
application forms, letters and renewal notices forming the
normal course of business between ourselves and the
information given to us, is to the best of our ability, fully
protected from disclosure in accordance with the requirements of
the NSW and Federal Government Privacy Legislation.
We reserve the right to
revise these terms and conditions at any time.